Practice Information

Hartford Office
(860) 728-6740
9:00 a.m. to 4:30 p.m.
Monday through Friday
Enfield Office
(860) 253-0276
9:00 a.m. to 4:30 p.m.
Monday through Friday

Telephone Inquiries

Telephone calls will be answered 24 hours a day. Please call the regular office numbers listed above. If the call is made during business hours our staff will assist you directly. If you call after office hours, you will be referred to an answering service, and a covering practitioner can be paged, if necessary. If a serious or life threatening emergency occurs, call 911 or go immediately to the nearest emergency room.

Our staff has been trained to handle all incoming calls and determine the nature and urgency of your problem. This allows our physicians to care for office patients with minimal interruptions. Please make all non-emergency calls during office hours. Patients should not expect to speak directly with a physician over the telephone. Direct conversation with a physician will usually require that you schedule an appointment to come into the office.

Emergencies

If you have an emergency after hours, one of our physicians will be on call to assist you.

Confidentiality

All of your medical records, office notes, and correspondence are absolutely confidential. Information will be released to your spouse or family members only with your written permission. Family members are, of course, welcome to accompany you on your visits here if you wish. Reports concerning your health will not be released without your written authorization.

Tests and Hospital Admissions

If you need to be scheduled for tests at other facilities, our staff will help with the necessary arrangements. Please be aware that your insurance plan may limit the facilities you may use to those that they contract with, so the facility that you must use may not be the one we recommend, or the most convenient. Please understand that this is completely beyond our control. We will do everything possible, within those limitations, to schedule procedures at your convenience. We may need your help with pre-certification of your test, and again, we request your cooperation.

Surgery Patients

The physician’s secretary, including any pre-certification for insurance that is necessary, will make all arrangements for your surgery. Your help with this process will be appreciated. Prior to your surgery, we will explain as fully as possible what you can expect to experience. Please do not hesitate to ask any questions you might have. Once you have been discharged from the hospital, please call if you have any questions or worrisome symptoms. Specifically, be sure to call if your experience excessive pain, fever, wound redness, or incision drainage. You may call at any time for these questions and the physician on call will be contacted.

Parking – Please allow 1/2 hour prior to your appointment for parking.

Parking is available in the Collins Parking Garage, which is connected to the Patient Care Tower, the Gengras Medical Office Building and Cancer Center. Taxi cabs or “mini-cabs” are available for transportation to our office from the garage for those patients who have difficulty walking distances.

Before you return to your car parked in the main garage, you need to pay your garage fee at the automated pay stations located at the exits on levels 1 and 2 of the main hospital building.

Fees for the Parking Garage

10 minutes – Free
1/2 hour – .80
1 hour – 1.60
1 ½ hours – 2.40
2 hours – 3.20
3 hours – 4.00
4 hours – 4.80
5 hours – 5.30
6 hours – 5.85
6 – 12 hours – 6.40
Max 24 hrs. – 8.50